Outcome Measures

The Mental Health Statistics Improvement Project (MHSIP) Consumer Survey focuses on the care received in the community mental health treatment settings. The surveys ask about care and treatment in a number of domains including: Access to Treatment, Appropriateness of Treatment, Outcome of Treatment, Participation in Treatment Planning, Satisfaction with Treatment, Improvement in Functioning, Social Connectedness, and Cultural Sensitivity (Family and Youth Survey only). The surveys have been used by SCDMH since 1998. Data from the surveys are used for accreditation, accountability, reporting and performance improvement. MHSIP is conducted annually.

The DLA-20 is a research-backed outcomes measurement tool that measures the daily living areas impacted by mental illness or disability. The DLA-20 supports the functional assessment data needs of service providers. It provides a quick way to identify where outcomes are needed so clinicians can address functional deficits on individualized service plans. This tool ensures valid scores and consistent utilization for healthcare report cards. The DLA-20 is intended for use with all disabilities and ages. The information yielded by DLA-20 is critical for treatment planning and estimating Axis-V (Global Assessment of Functioning) of the DSM-IV and contributes valuable information for psychiatric approval for Medicaid reimbursement and healthcare reporting standards.

Client Satisfaction Surveys- are conducted quarterly. In addition, survey boxes are located at all center facilities to allow for input from persons served on an on-going basis.

Client Discharge Surveys- are conducted within 30-60 days of client discharge from surveys via telephone or mail.

Stakeholder Survey- is conducted annually to obtain feedback from community partners in the following areas: quality of services, willingness to refer for services, accessibility, and knowledge of staff.

Employee Needs and Satisfaction Survey is conducted annually to obtain feedback from staff regarding leadership, operations, communication, supervision, training and needs.


Updated 10/2/15