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Client Advocacy Program

 

Rights of Persons Served Regarding Grievance and Appeal Procedures

The purpose of the Client Advocay Program is to:
  1. prevent rights violations and advocate for the provision of quality care in a humane environment, and
  2. review, investigate and resolve rights complaints or issues.
If you make a complaint, an assigned advocate will interview the person served, staff or others as necessary and review records, documents or policies. The advocate will then attempt to negotiate a satisfactory result on behalf of the person served.

If you feel that your rights are being violated, you should talk to your case manager first. If you are unable to get the matter resolved, you may register a complaint with the Center's advocate. 

Margaret Colquhoun

20 Powderhorn Rd.

Simpsonville, SC 29681

864.963.3421

866.963.3421

mmc43@scdmh.org


If you are not satisfied with the results that you and the advocate achieve, your complaint will be brought to the attention of the Center Director, whol will attempt to resolve the complaint to your satisfaction.

You may also contact the Client Advocacy Program at the South Carolina Department of Mental Health.


SC Department of Mental Health

Client Advocacy Program

PO Box 455

Columbia, SC 29202

803.734.7740

866.300.7740

866.575.0347 (TTY)