SC DMH Client Advocacy Report August 2009


Facility

Complaints Resolved this Month

Year-to-date

Bryan

16

147

Harris

10

109

Morris Village

4

29

Hall

5

21

Tucker

3

33

Just Care (Forensics)

15

120

Mental Health Centers

32

206

Total

85

665

OTHER INFORMATION

 

THIS MONTH

YEAR-TO-DATE

Toll Free Telephone Calls to SCDMH Client Advocacy

105

554

Information, Referral & Other Assistance1

21

219

AT A GLANCE

Type of Complaint Resolved

Inpatient2
Year-to-date

Forensics3
Year-to-date

Centers4
Year-to-date

Total #
This Month

Total DMH
Year to Date

1) Abuse & Neglect

55

10

30

13

95

2) Admission & Discharge

82

16

20

8

118

3) Information & Advocacy

17

14

6

4

37

4) Physical Environment

26

7

 

7

33

5) Inpatient Rights

96

44

3

20

143

6) Personal Property & Money

40

12

17

10

69

7) Confidentiality & Consent

13

7

8

4

28

8) Treatment

61

18

161

30

240

9) Other Rights Issues

7

5

12

6

24

Total5

397

133

257

102

787

1Requests for information or assistance that do not involve a complaint or do not relate to DMH services.
2Inpatient: Bryan, Wellspring, Harris, Morris Village, Tucker & Hall.
3Forensics: Just Care & Crafts Farrow Campus.
4Centers: All DMH community mental health centers, programs and community residential facilities.
5Total complaints per Facilities will not necessarily equal the total for Types of Complaint Resolved. A complaint may involve more than one type of rights category.

Type of Complaint Resolved

Inpatient
Year-to-date

Forensics
Year-to-date

Centers
Year-to-date

Total #
This Month

Total DMH
Year-to-date

1) Abuse & Neglect

a. Physical Abuse & Excessive Force

11

6

 

 

17

b. Excessive Restraint, Seclusion & PRNs

4

4

 

4

8

c. Sexual Abuse

 

 

 

 

 

d. Verbal Abuse or Violations of Dignity

37

 

30

9

67

e. Neglect

3

 

 

 

3

f. Financial Exploitation

 

 

 

 

 

2) Admission & Discharge

 

a. Discharge (when)

51

13

3

5

67

b. Community Placement (where)

23

1

15

3

39

c. Periodic Court Review

2

1

 

 

3

d. Questions, Education & Other

6

1

2

 

9

3) Information & Advocacy

 

a. Access to Advocacy

9

2

4

1

15

b. Access to Legal Resources

5

12

 

2

17

c. Questions, Education & Other

3

 

2

1

5

4) Physical Environment

 

a. Food Quality & Quantity

13

3

 

5

16

b. Linens, Clothes & Toiletries

2

1

 

 

3

c. Disrepair of Physical Plant

4

3

 

1

7

d. Cleanliness of Facilities

7

 

 

1

7

5) Inpatient Rights

 

a. Privacy

2

2

2

 

6

b. Safety

6

3

 

3

9

c. Freedom, Privileges & Fairness

32

16

 

8

48

d. Communication

16

16

 

2

32

e. Health Care

40

7

1

7

48

6) Personal Property & Money

 

a. Property

22

4

2

3

28

b. Money, Entitlements, Rep. Payee

14

6

8

4

28

c. Billing Issues

1

1

5

36

7

d. Other Non-DMH Issues

3

1

2

 

6

7) Confidentiality & Consent

 

a. Access to Records & Information

5

5

5

3

15

b. Breach of Confidentiality

5

1

3

1

9

c. Issues of Consent, Confidentiality, etc.

3

1

 

 

4

8) Treatment

 

a. Eligibility for Services

1

 

28

7

29

b. Accessibility to Staff & Treatment

10

 

53

5

63

c. Individualized, Client-Driven

39

16

77

15

132

d. Right to Refuse Treatment

11

2

3

3

16

9) Other Rights Issues

 

a. Work, Compensation & Education

1

2

 

1

3

b. Religion

2

 

 

1

2

c. Sexuality, Birth Control, Marriage, etc.

 

 

 

 

 

d. Voting

 

 

 

 

 

e. Housing

 

 

4

2

4

f. Legal assistance for Non-DMH issues

4

3

8

2

15